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The TecoBuy UK Support Team can be reached by submitting a ticket (right-hand bottom corner of the website) to address all your inquiries.

For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.

For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.

Support Team Working Hours:
10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)

Our Support Team normally will get back with you on all inquiries within 48 to 72 working hours.

Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any inquiry.

Every Sunday

 

Sunday

The first day of January

1 January

Monday

Lunar New Year's Day

16 February

Friday

The second day of Lunar New Year

17 February

Saturday

The fourth day of Lunar New Year

19 February

Monday

Good Friday

30 March

Friday

The day following Good Friday

31 March

Saturday

Easter Monday

2 April

Monday

Ching Ming Festival

5 April

Thursday

Labour Day

1 May

Tuesday

The Birthday of the Buddha

22 May

Tuesday

Tuen Ng Festival

18 June

Monday

The day following the Hong Kong Special Administrative Region Establishment Day

2 July

Monday

The day following the Chinese Mid-Autumn Festival

25 September

Tuesday

National Day

1 October

Monday

Chung Yeung Festival

17 October

Wednesday

Christmas Day

25 December

Tuesday

The first weekday after Christmas Day

26 December

Wednesday

 

Admin Address & Phone Number:

Address: Tecobuy, Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong.

Phone: +852 81929367

** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.

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